Purchase & Refund Policy
Introduction
1.1. This Purchase and Refund Policy governs your purchase of services from SwayEcom (“we,” “us,” or “our”). Please read this policy carefully before engaging our services. By making a purchase, you agree to be bound by the terms and conditions outlined in this policy.
Services
2.1. SwayEcom offers website design and development services for Shopify e-commerce and dropshipping businesses.
2.2. The specific scope of services, including design, development, and maintenance, will be agreed upon in a separate written agreement or contract between SwayEcom and the client.
Purchasing Process
3.1. To purchase our services, you may contact us through our website, email, or other designated communication channels. We will provide you with a proposal or quotation outlining the details of the requested services, including pricing, timeline, and deliverables.
3.2. Upon agreement of the proposal or quotation, we will issue an invoice for the agreed-upon amount or this can be purchased directly through our website.
3.3. Payment for our services must be made in the currency and method specified in the invoice. We reserve the right to withhold the provision of services until full payment is received.
Refunds and Cancellations
4.1. As our services involve the provision of digital goods and intellectual property, refunds and cancellations are subject to the following conditions:
a) Refunds: We do not offer refunds for services already rendered or in progress, unless otherwise agreed upon in writing. Any request for a refund will be assessed on a case-by-case basis, taking into consideration the specific circumstances.
b) Cancellations: If you wish to cancel your project or engagement with SwayEcom, you must provide written notice as soon as possible. Depending on the stage of the project and any contractual obligations, cancellation fees may apply. The specific terms and conditions related to cancellations will be outlined in the agreement or contract between SwayEcom and the client.
4.2. In the event that SwayEcom is unable to fulfill its obligations under the agreement or contract, a refund will be provided for any fees paid for services that were not delivered.
Client Responsibilities
5.1. As a client, you are responsible for providing accurate and complete information necessary for the delivery of services by SwayEcom. This includes but is not limited to product information, branding materials, and any other relevant content.
5.2. Any delays or failure to provide the necessary information or materials may result in project delays and could impact the agreed-upon timeline.
Intellectual Property
6.1. All intellectual property rights, including but not limited to trademarks, copyrights, logos, and trade secrets, associated with the services provided by SwayEcom shall remain the exclusive property of SwayEcom or its licensors.
6.2. Upon full payment of our services, we grant you a non-exclusive, non-transferable license to use the deliverables for the intended purposes outlined in the agreement or contract.
Limitation of Liability
7.1. SwayEcom’s liability for any claims arising out of or in connection with our services shall be limited to the total amount paid by the client for the specific services giving rise to the claim.
7.2. We shall not be liable for any indirect, incidental, special, or consequential damages arising out of or in connection with the use or inability to use our services.
Governing Law and Jurisdiction
8.1. This Purchase and Refund Policy shall be governed by and construed in accordance with the laws of the Australia.
8.2. Any disputes arising out of or in connection with this policy shall be subject to the exclusive jurisdiction of the courts of the Australia.
Governing Law and Jurisdiction
9.1. These terms and conditions shall be governed by and construed in accordance with the laws of the Australia.
9.2. Any disputes arising out of or in connection with these terms and conditions shall be subject to the exclusive jurisdiction of the courts of the Australia.
Amendments
9.1. We reserve the right to modify or update this Purchase and Refund Policy at any time without prior notice. Any changes will be effective immediately upon posting on our website.
9.2. It is your responsibility to review this policy periodically to ensure compliance with the most current version.
If you have any questions or concerns regarding this Purchase and Refund Policy, please contact us at [email protected]